Call Centre
Developments in the Call Centre Industry
Over the past ten years, there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s.
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Dead Centre
A provocative and inspired call to unite progressives in Canada and shift the political landscape.The Liberal Party is down, and might not be able to get back up. It is no longer a natural governing entity after losing Quebec for seven straight elections. Stephen Harper?
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Issues In Teamworking
This Special Issue contains a selection of papers dealing with team- or groupwork. It emerged from the 3rd International Workshop on Teamworking (IWOT) held at Royal Holloway University of London in September 1999.
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The Essential Guide to Managing Small Business Growth
A cliché it may be but we are living in ever more turbulent times.
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The Biz
This could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a team leader in a charity. It could be a foreman on a building site or a supervisor in a call centre.
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The Buzz
Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right.
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